Frequently Asked Questions

FAQs

Condition Scale Chart

100%: Brand-new Item with all original packaging.

99%: Almost new, never used, does not have original packaging, or accessories were used or there is wear on packaging.

98%-95%: Very new, there is no sign of wear.

94%-90%: There is sign of light wear, but there is no paint off.

89%-85%: There is sign of light wear, there is paint off.

84%-80%: There is sign of medium wear or scratch on the body, no service record.

79%-70%: There is sign of heavy wear or scratch, or there is service record, but with perfect function.

Q: Who is Foto-can.com?
A: We are a photographic company located in China. We are dealers of Canon, Nikon, Tamron, Sigma, and Tokina. We also have an Ebay store at http://stores.ebay.ca/foto-can or click here. We have excellent feedback on Ebay and have had a lot of satisfied customers around the world. In addition, we have achieved Ebay Powerseller Title. If you trust us enough, you can purchase items from right here, www.foto-can.com, at lower price (SAVE $), but if you still hesitate, you can choose our Ebay store.

PLEASE NOTE: Somtimes, the price at www.foto-can.com is cheaper than in my Ebay store.

Q: Where are the products located?
A: All of our products are located in HongKong, China and China mainland. So, all of our products are shipped directly from Asia except specified.

Q: What shipping methods do you offer?
A: We offer two shipping methods. One is Regular Air Mail, the other one is Express Mail Service (EMS). If the customer requires faster shipping than the EMS, we would provide UPS, TNT, DHL, or Fedex at higher charges.

Q: Is there any tracking number provided?
A: Yes and No. The EMS provides the tracking number and the number will be emailed to the buyer after the item is shipped out. But, Regular Air Mail does not provide tracking numbers. This is why we always put insurance on it.

Q: How long does it take for an item to reach my country?
A: Regular Air Mail takes 10-15 business days to reach most of countries. And EMS takes 3-5 business days.

Q: What are your shipping costs?
A: The shipping cost is specified in the description of the item. This shipping cost is the same for most of the countries in the world.

Q: How long does it take for an item to be shipped out after an order is placed?
A: Mostly, the item will be shipped out within 5 days after the payment is received.

Q: What is the currency on your website? US dollar or Canadian dollar?
A: All of our listing at www.foto-can.com are in Canadian Dollar.

Q: What payment methods do you accept?
A: We accept Paypal (verified account and confirmed address only), money orders, and cashier's checks.

Please send Paypal payment to email: dengddddd@gmail.com and money orders or cashier's checks to the following address:

Ting Lei
P.O. Box 39085
London ON N5Y5L1
Canada

PLEASE NOTE:

1. If you want ot use Paypal, but do not have a verified account or confirmed address, you could send e-checks payment through Paypal.

2. For money orders or cashier's checks user, please allow up to 15 days for them to be cleared by banks.

3. For US money orders users, please send us the PINK USPS (United States Postal Service) International money orders, because this is the ONLY money order that can be cashed in Canada.

Q: Do your products carry any warranty?
A: All of our brand-new products carry one-year warranty covered by us.

Q: How do I get my item warranty service?
A: If there is anything needs repair within one year, the customer can send it back to us. The hard copy of your payment receipt is the proof of warranty.

Q: Where should I send my item for warranty service?
A: Canadian customers can send it to our business mailbox:

Ting Lei
P.O. Box 39085
London ON N5Y5L1
Canada

For customers in the other countries, you could send it directly to the mail address where your product is shipped out.

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: Do you collect any PST or GST?
A: No. I do NOT collect any taxes.

Q: Do I have to pay duty or incured taxes when the item comes to my country? How much do I have to pay?
A: The buyer is responsible for all duties and taxes. If the item is a gift, please specify so that we can fill out the custom document accordingly. Buyers can contact post office of their countries for duties and taxes details. We will try our best to lower these duties and taxes buyers have to pay.

Q: How much approximately am I going to pay on taxes?
A: A lot of customers asked if they will pay taxes or duty if they buy from us. The answer is yes and no.
1) First of all, we do not charge any taxes on all of our eBay listings.
2) You may be charged taxes when you receive your item, but
3) You will pay very little with our effort. How is this going to work?

I will give an example for a typical Canadian living in Ontario to see how much he will pay for a C$500 item, say, Nikon 50mm f/1.2 AIS Nikkor MF lens.

The duty and taxes regulations are like the following:

1) Duty = 0 (normally, there is no duty because of the WTO)
2) Taxes = 14% (Ontario's PST + GST)
3) If the item is a gift (we will declare it as a gift), so deduct C$60 from the total value and then calculate the tax.

e.g. You receive an item valued at C$500.

a. Declaration: C$500, Commercial good.
Taxes Payable: C$500 X 14% = C$70.

b. Declaration: C$500, Gift.
Taxes Payable: (C$500 - C$60) X 14% = C$61.6

c. Now suppose when we ship item to you from Hongkong, but declare it as a gift and value of C$100.
Declaration: C$100, Gift.
Taxes Payable: (C$100 - C$60) X 14% = C$5.6

4) Issues: If shipped by Regular Air Parcel, the custom may stop the parcel and say, Hei, I don't believe the parcel is only worth C$100, prove to me. Then we have to send invoice of the item, sometimes, we do not offer fake invoice to custom. If you send them the real value, you have to pay full taxes on the item.

If shipped by EMS (EMS is monopolized by TNT courier in Canada.), the custom will believe the TNT invoice when we ship the item. So, no holding by the custom, but you pay 10% brokerage fee, but it's only 10% X C$100 = C$10.

Generally speaking, although EMS/TNT shipping fee is more expensive and it involves brokerage fee, we highly recommend this shipping method.

You pay C$30 more, you receive it very fast (3-5 business days), with tracking ability, you do not deal with the custom.

This is how we ship the item to our customer around the world from Hongkong.

Q: What if the item I purchase and have paid is out of stock?
A: We will refund the money you have paid by full amount. If you trust us, and want to wait for the item to be re-supplied. We will gradly hold your money and ship the item out as soon as we have them in-stock. During this period, the buyer can ask their money back at any time.

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